Starbucks CEO Apologizes Live On 'Good Morning America'

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Image 1 of 13 Demonstrators occupy the Starbucks that has become the center of protests Monday, April 16, 2018, in Philadelphia. The CEO of Starbucks arrived in Philadelphia hoping to meet with two black men who were arrested when the coffee chain's employees called 911 and said they were trespassing. Meanwhile, protesters took over the shop Monday. less Demonstrators occupy the Starbucks that has become the center of protests Monday, April 16, 2018, in Philadelphia. The CEO of Starbucks arrived in Philadelphia hoping to meet with two black men who were ... more Photo: Jacqueline Larma, AP Image 2 of 13 A plain-clothed police officer, right, mans a position behind the counter at the Starbucks that has become the center of protests Monday, April 16, 2018, in Philadelphia. The CEO of Starbucks arrived in Philadelphia hoping to meet with two black men who were arrested when the coffee chain's employees called 911 and said they were trespassing. Meanwhile, protesters took over the shop Monday. less A plain-clothed police officer, right, mans a position behind the counter at the Starbucks that has become the center of protests Monday, April 16, 2018, in Philadelphia. The CEO of Starbucks arrived in ... more Photo: Jacqueline Larma, AP Image 3 of 13 A plain-clothed police officer mans a position behind the counter at the Starbucks that has become the center of protests in Monday, April 16, 2018, in Philadelphia. The CEO of Starbucks arrived in Philadelphia hoping to meet with two black men who were arrested when the coffee chain's employees called 911 and said they were trespassing. Meanwhile, protesters took over the shop Monday. less A plain-clothed police officer mans a position behind the counter at the Starbucks that has become the center of protests in Monday, April 16, 2018, in Philadelphia. The CEO of Starbucks arrived in Philadelphia ... more Photo: Jacqueline Larma, AP Image 4 of 13 Camille Hymes, center, regional vice president of Mid-Atlantic operations at Starbucks Coffee Company, speaks with Asa Khalif, of Black Lives Matter, right, after protesters entered the coffee shop, Sunday, April 15, 2018, demanding the firing of the manager who called police resulting in the arrest of two black men on Thursday. The arrests were captured on video that quickly gained traction on social media. (Mark Bryant/The Philadelphia Inquirer via AP) less Camille Hymes, center, regional vice president of Mid-Atlantic operations at Starbucks Coffee Company, speaks with Asa Khalif, of Black Lives Matter, right, after protesters entered the coffee shop, Sunday, ... more Photo: Michael Bryant, AP Image 5 of 13 Image 6 of 13 A Philadelphia plain clothes police officer, left, pushes back on a counter protester, center, who tried to disrupt a local Black Lives Matter demonstration at the Starbucks in Philadelphia on Sunday April 15, 2018. Two black men were arrested Thursday after employees at the coffee shop called police to say the men were trespassing. The arrest prompted accusations of racism on social media. (Michael Bryant/The Philadelphia Inquirer via AP) less A Philadelphia plain clothes police officer, left, pushes back on a counter protester, center, who tried to disrupt a local Black Lives Matter demonstration at the Starbucks in Philadelphia on Sunday April 15, ... more Photo: MICHAEL BRYANT / The Philadelphia Inquirer, AP Image 7 of 13 Philadelphia police form a line in front of the Starbucks that was at the center of a Black Lives Matter protest on Sunday, April 15, 2018. Two black men were arrested Thursday after Starbucks employees called police to say the men were trespassing. The arrest prompted accusations of racism on social media. Starbucks CEO Kevin Johnson posted a lengthy statement Saturday night, calling the situation "disheartening" and that it led to a "reprehensible" outcome. (Michael Bryant/The Philadelphia Inquirer via AP) less Philadelphia police form a line in front of the Starbucks that was at the center of a Black Lives Matter protest on Sunday, April 15, 2018. Two black men were arrested Thursday after Starbucks employees called ... more Photo: Michael Bryant, AP Image 8 of 13 Protesters gather outside of a Starbucks in Philadelphia, Sunday, April 15, 2018, where two black men were arrested Thursday after employees called police to say the men were trespassing. The arrest prompted accusations of racism on social media. Starbucks CEO Kevin Johnson posted a lengthy statement Saturday night, calling the situation "disheartening" and that it led to a "reprehensible" outcome. (Michael Bryant/The Philadelphia Inquirer via AP) less Protesters gather outside of a Starbucks in Philadelphia, Sunday, April 15, 2018, where two black men were arrested Thursday after employees called police to say the men were trespassing. The arrest prompted ... more Photo: Michael Bryant, AP Image 9 of 13 Local Black Lives Matter activist Asa Khalif, left, stands inside a Starbucks, Sunday April 15, 2018, demanding the firing of the manager who called police resulting the arrest of two black men on Thursday. The arrests were captured on video that quickly gained traction on social media. (Mark Bryant/The Philadelphia Inquirer via AP) less Local Black Lives Matter activist Asa Khalif, left, stands inside a Starbucks, Sunday April 15, 2018, demanding the firing of the manager who called police resulting the arrest of two black men on Thursday. The ... more Photo: Michael Bryant, AP Image 10 of 13 Image 11 of 13 Camille Hymes, center, Regional V.P. of MidAtlanitc Operations at Starbucks Coffee Company, speaks with Asa Khalif, of Black Lives Matter, right, after protestors entered the coffee shop, Sunday April 15, 2018, demanding the firing of the manager who called police resulting the arrest of two black men on Thursday. The arrests were captured on video that quickly gained traction on social media. (Mark Bryant/The Philadelphia Inquirer via AP) less Camille Hymes, center, Regional V.P. of MidAtlanitc Operations at Starbucks Coffee Company, speaks with Asa Khalif, of Black Lives Matter, right, after protestors entered the coffee shop, Sunday April 15, 2018, ... more Photo: Michael Bryant, AP Image 12 of 13 Protesters gather outside a Starbucks in Philadelphia, Sunday, April 15, 2018, where two black men were arrested Thursday after Starbucks employees called police to say the men were trespassing. The arrest prompted accusations of racism on social media. Starbucks CEO Kevin Johnson posted a lengthy statement Saturday night, calling the situation "disheartening" and that it led to a "reprehensible" outcome. less Protesters gather outside a Starbucks in Philadelphia, Sunday, April 15, 2018, where two black men were arrested Thursday after Starbucks employees called police to say the men were trespassing. The arrest ... more Photo: Ron Todt, AP Image 13 of 13 Starbucks CEO apologizes live on 'Good Morning America' 1 / 13 Back to Gallery

Starbucks CEO Kevin Johnson is in Philadelphia where he is apologizing for the arrest of two men inside a Starbucks store there. Video of the arrest went viral, the man they were to meet, in the video, asking police why they were being arrested.

He could be heard on the video asking: “What did they get called for? Because they were two black guys sitting here meeting me?"

That family friend said the men arrived early for their meeting. Customers also said the men did nothing wrong.


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The incident “was nothing but reprehensible.”

Media: Fortune

Officers came after the manager of the store called police to report them as trespassing.

These two black men were arrested in a Starbucks - sparking outrage at alleged racial discrimination.

They were released without charge and Starbucks have since apologised. pic.twitter.com/tZ4FLS3cmf

— Channel 4 News (@Channel4News) April 16, 2018

Johnson issued a written apology over the weekend, then spoke live to "Good Morning America" on Monday morning, again apologizing.

“The circumstances surrounding the incident and the outcome in our store on Thursday were wrong and for that I personally apologize,” he told Robin Roberts during the exclusive interview.

FULL INTERVIEW: "I personally apologize..." Starbucks CEO Kevin Johnson one-on-one with @RobinRoberts in his first interview after two black men were handcuffed at a Philadelphia store.

FULL STORY: https://t.co/4CL5j2lPL7 pic.twitter.com/AVnguPqAxa

— Good Morning America (@GMA) April 16, 2018

Johnson explained that they have 28,000 stores around the world and said certain regions use slightly different guidelines on how to handle different situations, but he said they are now reviewing all of their training.

“There are some scenarios where the police should be called. If there's a threat or disturbance, those may be appropriate times. In this case none of that occurred,” Johnson said.

More than 100 people protested outside the Philadelphia store over the weekend and even went inside to confront employees and Starbucks regional vice president Camille Hymes, who was there.

Protesters enter Philadelphia Starbucks where two black men were arrested and chant "Starbucks coffee is anti-black." https://t.co/MiIfbX4Mgg pic.twitter.com/RoWk0jUcLW

— ABC News (@ABC) April 16, 2018

The men were not charged. The mayor and police commissioner in Philadelphia defend the officers and the mayor even asked a city commission to investigate Starbucks policy, but people are still very angry with what happened and now call for the manager of that store to be fired.

Johnson said he's looking into the situation as part of his apology to the men involved, he invited the them to personally meet with him.

“While we're working to solve this I'd like to invite them to join me in finding a construction way to solve this issue," said Johnson.

There's now a growing call for customers to boycott Starbucks.

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Source : https://www.sfgate.com/local/komo/article/Starbucks-CEO-apologizes-live-on-Good-Morning-12837938.php

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